AI for 3PLs
Meet Marty,your AI CSR.
Marty handles the day-to-day, around the clock, so your best people can focus on serving your customers.
Marty coordinates your customer accounts from order to invoice, with the consistency you'd expect from your best CSR.
And he gets better with every interaction — learning your SOPs, your customers, and your exceptions, so he handles more of the work as each week goes by.
Marty handles the day-to-day
Order ingestion. Order tracking. ASN processing. Dock scheduling. Every request that used to land in your team's inbox — answered accurately in seconds, 24/7.
Your team starts serving customers
CSRs go from fielding every random question to handling the exceptions that actually need judgment — and getting ahead of what customers need next.
The data starts talking
Once Marty is connected across your WMS, TMS, and ERP, he surfaces insights every day that no one had time to notice. Which customers are actually profitable after exception costs. Which accounts need attention before they tell you. What you should bring to your next customer conversation.
See the difference
Today · 8 to 12 minutes per question
Email comes in
CSR reads it
Opens WMS
Looks up order
Checks TMS
Types reply
Sends
With Marty · seconds
Email comes in
Marty handles it
Reply sent
What Marty handles for your team
We start with the workflow where your team spends the most time. You're live in weeks, not months.
Marty doesn't disrupt your process.
He adapts to it.
Marty plugs into the WMS, TMS, ERP, and inboxes you already run on. No rip-and-replace. Software speed, with our team monitoring every action he takes.
The unlock
Your team shows up with answers
before customers ask.
Once connected across your systems, Marty surfaces insights that no one had time to notice. Which customers are actually profitable after exception costs. Which accounts need attention before they tell you. Where the cost optimization opportunities are. What your team should bring to their next customer conversation.
Customer profitability, real numbers
Customer X pays $15/pallet but their orders consistently miss ASNs, require 4x receiving labor, and generate 10 support emails a week. After exception costs, they're underwater.
Conversations you should be having
Customer Y's inbound error rate jumped 40% in 6 weeks. That's not a support ticket. That's a conversation about their supply chain your team can lead.
Carrier reliability by lane
Carrier Z is consistently 1.8 days slower on the Chicago–Newark lane. One shipment you'd never notice. At scale it's a pattern.
Churn risk before the RFP
Order frequency dropping. Support tickets rising. On-time delivery slipping. Any one signal is noise. Together they're a churn predictor.
Frequently asked questions
Ready to give your team
their time back?
30 minutes. We'll look at your operation and show you how Marty can free up your team's time.
Works on top of your existing WMS and TMS. No rip and replace.