AI for 3PLs
Meet Marty, your AI CSR for 3PL operations.
Most 3PL back-office teams spend the majority of their day on the same customer questions, chasing updates across legacy systems and portals. Marty handles that work, so your team can focus on your customers, not the inbox.
The problem every 3PL operator knows
Your CSRs spend 50 to 70% of their day fielding the same questions. Where's my order. Did you receive my ASN. My inventory count doesn't match. Reschedule my dock appointment. Every single day.
Each question takes 8 to 12 minutes to resolve. The CSR reads the email, opens the WMS, looks up the order, checks the TMS, types a reply, and sends it. Multiply that by 50 questions across 10 CSRs, and you are burning thousands of hours a month on work that doesn't require human judgment.
Meanwhile, your best people never get to the work that actually matters: building customer relationships, catching exceptions before they become problems, and having the conversations that keep customers from sending out RFPs.
How Marty works
Marty handles the day-to-day
Marty reads incoming customer emails, connects to your WMS and TMS to pull the relevant data, and responds accurately in seconds. Order ingestion, order tracking, ASN processing, inventory inquiries, appointment scheduling, carrier coordination, and invoice auditing are all handled automatically, 24/7.
Your team starts serving customers
Instead of fielding 50 random questions a day, your CSRs review the exceptions that actually need judgment. They stop reacting to every email and start getting ahead of what customers need next. They go from clearing the inbox to being the people your customers actually rely on.
Operational insights surface every day
Once connected across your WMS, TMS, and ERP, Marty starts seeing patterns no one had time to notice. Which customers look profitable but are underwater after exception handling costs. Which accounts need attention before they churn. What you should bring to your next customer conversation instead of the same scorecard. These insights surface daily, not quarterly.
What Marty handles for 3PL teams
Marty doesn't disrupt your process. He adapts to it.
Marty plugs into the WMS, TMS, ERP, and inboxes you already run on. There is no rip and replace, no data migration, and no 18-month implementation project. He starts learning your specific operation from day one, which means he gets better the longer you use him.
Most 3PL teams are live with their first workflow and first test user within 15 days. We start with the workflow where your team spends the most time, so you see the impact fast. The first 60 days are designed to deliver measurable savings.
Ready to hire Marty?
30 minutes. We'll look at your operation and show you the questions Marty can take off your team's plate first.