AI for 3PLs
AI built for third-party logistics operations
Most 3PL back-office teams spend the majority of their day on random customer questions and manual updates across legacy systems and portals. Rilix AI changes that.
The problem every 3PL operator knows
Your CSRs spend 50 to 70% of their day fielding the same questions. Where's my order. Did you receive my ASN. My inventory count doesn't match. Reschedule my dock appointment. Every single day.
Each question takes 8 to 12 minutes to resolve. The CSR reads the email, opens the WMS, looks up the order, checks the TMS, types a reply, and sends it. Multiply that by 50 questions across 10 CSRs, and you are burning thousands of hours a month on work that doesn't require human judgment.
Meanwhile, your best people never get to the work that actually matters: building customer relationships, catching exceptions before they become problems, and having the conversations that keep customers from sending out RFPs.
How Rilix AI works for 3PL operations
AI agents handle the manual work
Rilix AI reads incoming customer emails, connects to your WMS and TMS to pull the relevant data, and responds accurately in seconds. Order ingestion, order tracking, ASN processing, inventory inquiries, appointment scheduling, carrier coordination, and invoice auditing are all handled automatically, 24/7.
Your team starts serving customers
Instead of fielding 50 random questions a day, your CSRs review 5 exceptions that actually need judgment. They stop reacting to every email and start getting ahead of what customers need next. They go from clearing the inbox to being the people your customers actually rely on.
Operational insights surface every day
Once connected across your WMS, TMS, and ERP, Rilix starts seeing patterns no one had time to notice. Which customers look profitable but are underwater after exception handling costs. Which accounts need attention before they churn. What you should bring to your next customer conversation instead of the same scorecard. These insights surface daily, not quarterly.
What Rilix AI handles for 3PL teams
Works with your existing systems
Rilix connects on top of your existing WMS and TMS. There is no rip and replace, no data migration, and no 18-month implementation project. It starts learning your specific operation from day one, which means it gets better the longer you use it.
Most 3PL teams are live with their first workflow and first test user within 15 days. We start with the workflow where your team spends the most time, so you see the impact fast. The first 60 days are designed to deliver measurable savings.
Ready to free up your 3PL team?
30 minutes. We'll look at your operation and show you how to free up your team's time.